Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and IgniteHub, LLC d/b/a SimpleAudit, a Wisconsin limited liability company ("SimpleAudit," "we," "us," or "our").

By accessing or using the SimpleAudit™ compliance management platform (the "Service"), you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization. If you do not agree to these Terms, do not use the Service.

The Service is available only to users and organizations located in the United States. By creating an account, you represent that you and your organization are based in the United States. If you are located outside the United States, you may not use the Service.

"Content" means any data, documents, policies, evidence files, or other materials you upload or create within the Service. "AI Content" means content generated by the Service's artificial intelligence features.

2. License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your subscription term solely for your internal business purposes.

You grant SimpleAudit a limited license to process your Content solely as necessary to provide, maintain, and improve the Service, including AI-powered compliance guidance.

3. Account Registration & Responsibilities

To use the Service, you must create an account. You must be at least 18 years old, located in the United States, and provide accurate, complete information during registration. Each individual may maintain only one account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

4. Subscription Plans & Billing

SimpleAudit offers multiple subscription tiers (Beta Access, Early Access, Essentials, and Pro), each with different feature limits and storage allocations. Current pricing and detailed feature comparisons are available on our pricing page. Storage quotas (for example, 30 GB on Essentials and 100 GB on Pro) apply to the Evidence Vault. AI usage is subject to monthly budget limits that vary by tier.

• Payment is due at the start of each billing cycle and is processed through Clerk Billing (Stripe).
• Subscriptions auto-renew at the end of each billing cycle. You may cancel at any time before the next billing cycle to avoid further charges.
• 3-day free trial: New Essentials subscriptions include a 3-day free trial. No payment is collected during the trial period. If you cancel before the trial ends, you will not be charged.
• If a payment fails, your account enters a 7-day grace period. If payment is not resolved within the grace period, your account enters read-only mode until payment is made.
• We may change pricing or plan features with at least 30 days' advance email notice. Price changes take effect at the start of your next billing cycle following the notice period.
• You are responsible for all applicable taxes, duties, and levies associated with your subscription, unless we are required by law to collect them.

5. AI-Generated Content

All AI-generated content within SimpleAudit — including policies, risk assessments, action plans, and gap analyses — is advisory guidance only and does not constitute legal, regulatory, or professional advice. AI outputs may contain errors, omissions, or outdated information. You must independently verify all AI-generated content before relying on it for any compliance, legal, or business purpose. SimpleAudit makes no warranties regarding the accuracy, completeness, or suitability of AI-generated content for any specific regulatory requirement.

6. No Guarantee of Compliance Outcomes

SimpleAudit is a tool to assist with compliance management. Use of SimpleAudit does not guarantee that your organization will pass any audit, achieve any certification, or satisfy any regulatory requirement. You remain solely responsible for your organization's compliance posture and audit outcomes. The Service provides guidance and tooling — it does not replace professional compliance, legal, or audit advice.

7. Data Ownership & Portability

You retain full ownership of all Content you create within SimpleAudit, including policies, risk assessments, evidence files, vendor assessments, and any other data you input. SimpleAudit does not claim any intellectual property rights over your Content. You may export your data at any time. Upon account deletion, all your data is permanently removed within 30 days.

8. Evidence Vault Storage

Evidence files uploaded to the Vault are stored securely with encryption at rest and in transit. Storage is allocated based on your subscription tier. Deleted files are soft-deleted and can be restored within 30 days, after which they are permanently removed. Audit trail records (upload history, access logs) are retained for the duration of your account for compliance purposes.

9. Vendor Assessment Terms

When you send assessment questionnaires to third-party vendors, their responses are stored within your SimpleAudit account. Vendor respondents access assessments via time-limited one-time-password (OTP) links. SimpleAudit does not independently verify vendor responses. You are responsible for evaluating the accuracy and completeness of vendor-provided information.

10. Use of Service & Acceptable Use

SimpleAudit provides a compliance management platform to help organizations track and manage their SOC 2 compliance activities. You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Share your account credentials with others
• Use SimpleAudit to misrepresent your organization's compliance status to auditors or regulatory bodies
• Submit false or misleading information in compliance assessments
• Use automated tools to scrape, crawl, or extract data from the platform
• Resell, sublicense, or redistribute access to SimpleAudit without authorization
• Upload malicious files or content to the Evidence Vault

11. Service Availability

We aim to maintain high availability of the SimpleAudit platform but do not guarantee specific uptime percentages at this time. Planned maintenance will be communicated in advance when possible. The Service is offered exclusively within the United States. Our infrastructure runs on Microsoft Azure with data stored in US regions.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, pandemic, government action, third-party service outages (including cloud infrastructure providers), internet disruptions, power failures, or labor disputes. The affected party shall promptly notify the other party and use reasonable efforts to mitigate the impact.

13. Intellectual Property

The SimpleAudit platform, including its software, design, AI models, documentation, and branding, is owned by IgniteHub, LLC and protected by applicable intellectual property laws. The "SimpleAudit" name, logo, and branding are trademarks of IgniteHub, LLC. You may not use our trademarks without prior written consent.

You retain ownership of Content you create using the platform. AI-generated content produced within your account is yours to use — SimpleAudit does not claim ownership of AI outputs generated for your organization.

14. Confidentiality

Each party agrees to protect the other party's confidential information with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. Your compliance data, policies, evidence files, and organizational information stored in the Service are treated as your confidential information.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law, regulation, or court order, provided the disclosing party is given reasonable advance notice where permitted.

15. WARRANTY DISCLAIMER

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SIMPLEAUDIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SIMPLEAUDIT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SIMPLEAUDIT OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SIMPLEAUDIT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SIMPLEAUDIT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

You agree to indemnify, defend, and hold harmless SimpleAudit, IgniteHub, LLC, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any Content you submit through the platform; or (e) your misrepresentation of your organization's compliance status based on information obtained through the Service.

18. Termination & Suspension

Either party may terminate this agreement for convenience by providing 30 days' written notice to the other party.

SimpleAudit may suspend or terminate your access to the Service immediately, without prior notice, if: (a) you violate these Terms; (b) your payment remains outstanding after the grace period; (c) your use of the Service poses a security risk to the Service or other users; or (d) suspension or termination is required by law.

Upon termination, you will have 30 days to export your data. After the 30-day export window, we will permanently delete all your Content from our systems.

The following sections survive termination: Intellectual Property, Confidentiality, Warranty Disclaimer, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

19. Dispute Resolution

Informal Resolution. Before initiating any formal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at legal@simpleaudit.io. We will attempt to resolve the dispute within 30 days of receiving your notice.

Binding Arbitration.If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator and may take place in Wisconsin or remotely at the election of the parties. The arbitrator's decision shall be final and binding.

Class Action Waiver.ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST SIMPLEAUDIT.

Exception for Injunctive Relief. Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened violation of intellectual property rights or confidentiality obligations.

Each party shall bear its own costs and attorneys' fees. Arbitrator fees and administrative costs shall be split equally between the parties.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles. For any matters not subject to arbitration under Section 19, the parties consent to the exclusive jurisdiction of the state and federal courts located in Wisconsin.

21. Export Compliance

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to United States trade sanctions, and that you are not on any US government restricted party list. You shall not use the Service in violation of any applicable export control laws or regulations.

22. Advertising & Analytics

SimpleAudit uses Google Analytics 4 for website analytics and Google Ads for conversion tracking to measure advertising effectiveness.

On public pages (such as our homepage, pricing, and blog), these services are activated only with your explicit consent via our cookie consent banner.

On authenticated pages (such as the portal and onboarding), by accepting these Terms and accessing the Service, you consent to analytics and conversion tracking as described in our Privacy Policy. You may withdraw this consent at any time via the “Cookie Settings” link in our website footer.

• Analytics tracking measures page views and feature usage to help us improve the Service.
• Conversion tracking measures whether ad clicks lead to signups. This uses Google Ads Enhanced Conversions, which sends a hashed version of your email address to Google for cross-device attribution.
• Server-side conversion tracking processes purchase events via the Google Analytics Measurement Protocol to measure advertising effectiveness even when client-side tracking is unavailable.
• Consent Mode v2 ensures no tracking data is collected on public pages until you provide explicit consent. You can manage your preferences at any time via the Cookie Settings link in our footer.

For full details on cookies, data sharing, and your choices, see our Privacy Policy.

23. General Provisions

• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and SimpleAudit regarding the Service and supersede all prior agreements and understandings.
• Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. SimpleAudit may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without your consent.
• No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Electronic Communications. By using the Service, you consent to receiving electronic communications from us, including emails regarding your account, billing, service updates, and legal notices.
• Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

24. Modifications

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account. Your continued use of the Service after the notice period constitutes acceptance of the modified Terms.

Non-material changes (such as clarifications or formatting updates) are effective upon posting with an updated "Last updated" date. We encourage you to review these Terms periodically.

25. Contact

If you have any questions about these Terms of Service, please contact us:

• IgniteHub, LLC d/b/a SimpleAudit
• Email: legal@simpleaudit.io